Privacy Policy

Who we are

TRIMEDIA X ("TriMediaX", "we", "us", or "our") is a digital marketing agency based in Dubai, United Arab Emirates, operating the website trimediax.com. This Privacy Policy explains what personal data we collect when you use our website or contact us, how we use it, who we share it with, and the rights you have over it.

If you have any questions about this policy or how your data is handled, contact us at hi@trimediax.com or via WhatsApp on +971 50 429 3637.

Information we collect

We collect the following categories of information:

• ✦Information you provide directly: when you submit our contact or lead form, request a brand audit, or download a tool report, we collect your name, email address, phone number, company name, and any message or project details you choose to share.
• ✦Usage and analytics data: pages you visit, referring links, approximate location derived from your IP address, device and browser type, and how you interact with the site. This is collected through analytics tools to help us understand and improve site performance.
• ✦Cookies and tracking technologies: we use cookies and similar technologies, including the Meta (Facebook) pixel and its associated identifiers, to measure marketing performance and understand which content leads to enquiries.
• ✦Communications: if you email, call, or message us, we keep a record of that correspondence so we can respond and follow up.

How we use your information

We use your information to:

• ✦Respond to your enquiry, prepare proposals, and provide the services you request.
• ✦Contact you about your project, including by email, phone, or WhatsApp.
• ✦Operate, secure, analyse, and improve our website and services.
• ✦Measure and optimise our own marketing, including advertising on platforms such as Meta.
• ✦Comply with legal obligations and enforce our terms.

Cookies, pixels, and analytics

Our site uses cookies and pixels to remember preferences and measure marketing performance. The Meta pixel and Conversions API may share limited event data (such as a page view or a form submission, along with hashed identifiers like a hashed email or phone number) with Meta to help us measure ad performance and reduce duplicate reporting. We do not sell your personal data.

You can control cookies through your browser settings, and you can opt out of interest-based advertising through the settings offered by the relevant advertising platforms. Blocking some cookies may affect how parts of the site function.

Third parties we work with

We share personal data only with service providers that help us run our business, and only as needed. These include:

• ✦Meta Platforms, Inc. for advertising measurement and analytics (via the Meta pixel and Conversions API).
• ✦Our website hosting and infrastructure provider (Vercel), which processes data needed to serve the website.
• ✦Our customer relationship management (CRM) system, which stores contact and lead submissions so our team can respond.
• ✦Analytics and communication tools that support enquiries and reporting.

Social media and connected platforms

Where we connect to social media platforms such as TikTok, Meta (Facebook and Instagram), LinkedIn, YouTube, X, Snapchat, or others, either for our own marketing or, with your authorisation, to manage accounts on your behalf, we access only the data those platforms make available for the agreed purpose.

If you authorise TriMediaX to connect to a platform account through that platform's official API (for example, the TikTok API), we access, use, and store only the information required to deliver the service you requested, in accordance with that platform's developer terms and policies. We do not use this data for any purpose you have not authorised, and you can revoke access at any time through the platform's own settings or by contacting us.

Data retention

We keep personal data only for as long as needed for the purposes described in this policy. Lead and contact records are retained while there is an active or prospective business relationship and for a reasonable period afterwards for follow-up and legal recordkeeping, after which they are deleted or anonymised. Analytics data is retained according to the settings of the tools we use.

Your rights

Depending on your location, you may have the right to:

• ✦Access the personal data we hold about you.
• ✦Request correction of inaccurate or incomplete data.
• ✦Request deletion of your personal data.
• ✦Object to or restrict certain processing, including marketing.
• ✦Withdraw consent where processing is based on consent.

How to make a privacy request

To exercise any of these rights, or to ask a question about your data, email us at hi@trimediax.com with the subject line "Privacy request", or message us on WhatsApp at +971 50 429 3637. We will respond within a reasonable timeframe and may ask you to verify your identity before acting on the request.

Data security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to those who need it.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be reflected here, and your continued use of the site after an update means you accept the revised policy.

Contact us

TRIMEDIA X, Dubai, United Arab Emirates. Email: hi@trimediax.com. WhatsApp: +971 50 429 3637. Website: trimediax.com.